Privacy Policy - XOOM Solar

Privacy Policy

Overview

XOOM Solar, LLC is committed to protecting the privacy of our customer information. This document will provide information about XOOM Solar’s policy relating to the collection, use and disclosure of personal information and of our customer's right to limit such collection, use or disclosure. All personal information relating to our customers is maintained in strict confidence by XOOM Solar and is not sold to third parties. For your protection, we utilize a Secure Socket Layer (SSL) on all pages that require you to complete personal information.

Our privacy policies and procedures are subject to change.

Identifying Purposes

XOOM Solar collects personal information for a variety of purposes related to your request for services from XOOM Solar. Personal information is used to verify, process and administer your product and service requests, assess credit-worthiness, maintain our commercial relationship with you, and analyze, understand and respond to your service needs. XOOM Solar also analyzes and uses customer information to improve the products that we offer to our customers. We analyze personal information in order to identify the products and services offered by our affiliates or ourselves or by companies that we believe may be of interest to you, and to offer you those products and services.

Personal information is also used in order to communicate with you for billing and provisioning purposes. XOOM Solar does not sell, rent or lease personal information to third parties.

XOOM Solar may outsource certain account processing, or other customer service functions to a third party. In such cases, personal information will be provided to such third parties. However, XOOM Solar releases personal information only where that information will be maintained in confidence.

XOOM Solar is also required to report regulatory bodies or to present a summary of all our customer information, including your personal information, in statistical or analytical form to governmental authorities and industry organizations. When information is provided in statistical or analytical form, information that might specifically identify you will not be disclosed.

Collection and Use

XOOM Solar will collect and use customer identifiable information for billing purposes, to provide and change service, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that XOOM Solar may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.

Security

XOOM Solar has implemented and will update technological and security features to safeguard the privacy of your customer identifiable information from unauthorized access or improper use.

E-mail Contents

The company will not read or disclose to third parties private e-mail communications that are transmitted using XOOM Solar services, except as required to operate the service or as otherwise authorized by law.

XOOM Solar will never request sensitive personal information through email. Do not respond to e-mails requesting credit information, account numbers, passwords or PINs. Call the company to verify the legitimacy of the e-mail.

Disclosure

XOOM Solar may also use customer identifiable information to investigate and help prevent potentially unlawful activity or if required by subpoena, search warrant, or other legal process.

Account Information

XOOM Solar honors requests from customers to review all customer identifiable information maintained in reasonably retrievable form, and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made.

Safe Harbor

The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (FAQs) to enable U.S. companies to satisfy European Union (EU) law requirements for adequate protection of personal information transferred from the EEA to the United States. XOOM Solar adheres to these Safe Harbor Principles, as outlined below.

Should you have any questions with respect to the XOOM Solar Privacy Policy or if you do not consent to, or would like to limit, the manner in which information about you is collected, used or disclosed, please contact the XOOM Solar Privacy Officer in writing at XOOM Solar, LLC, 11208 Statesville Road, Suite 200, Huntersville, NC 28078.

© XOOM Solar, LLC. XOOM Solar is an independent retail solar energy provider. XOOM Solar is a proud Affiliate of XOOM Energy.